Privacy Policy

Information You Provide to Us

We may collect information that you voluntarily provide when using the BCAP website, including:

• your name, email address and contact number;
• your organisation, clinic or business name;
• information submitted through our Contact or Nomination forms;
• healthcare organisation details, website addresses and public profile links;
• nomination reasons, supporting information and related context;
• BCAP recognition references submitted through the verification feature; and
• any additional information you choose to provide when communicating with BCAP.

The information collected will depend on the way you interact with the website and the nature of your enquiry or submission.

Purposes for Using Information

We may use information submitted through the website to:

• respond to enquiries and requests;
• process and review nomination submissions;
• communicate regarding the BCAP recognition programme;
• review, maintain or verify published recognition records;
• administer and improve the BCAP website and its services;
• maintain website security and prevent misuse;
• improve forms, website content and user experience;
• maintain appropriate administrative records; and
• comply with applicable legal or regulatory requirements where necessary.

We will not use personal information for purposes that are unrelated to the reason it was collected without an appropriate basis for doing so.

Contact and Nomination Forms

When you submit information through a BCAP Contact or Nomination form, the information may be reviewed by authorised persons for the purpose stated on the relevant form.

Submitting a nomination does not guarantee selection, recognition or publication as a BCAP recipient.

Please provide only information that is relevant to the submission. Users should avoid submitting unnecessary confidential, medical or highly sensitive personal information through public website forms.

Website and Technical Information

When you access the BCAP website, certain technical information may be collected automatically by the website or services used to operate it.

This may include:

• browser type;
• device type;
• IP address;
• operating system;
• pages visited;
• date and time of access;
• referral information; and
• technical, security or diagnostic information.

Cookies or similar technologies may also be used to support website functionality, security, analytics and performance.

If BCAP introduces non-essential cookies or additional tracking technologies, appropriate information or consent options may be provided where required.

When Information May Be Shared

BCAP does not sell personal information.

Information may be disclosed where reasonably necessary to:

• website hosting, email, form-processing, security or technology service providers;
• authorised BCAP personnel involved in handling enquiries or nominations;
• professional advisers such as legal, compliance or technical consultants;
• service providers supporting BCAP's administrative operations; or
• governmental, regulatory or law-enforcement authorities where disclosure is required by law.

Where third-party service providers process information on our behalf, they are expected to use the information only for the relevant service or authorised purpose.

How Long Information Is Kept

BCAP may retain information for as long as reasonably necessary for the purpose for which it was collected.

This may include retaining information to:

• respond to enquiries;
• review or manage nominations;
• maintain published recognition records;
• maintain appropriate administrative records;
• resolve complaints or disputes;
• protect BCAP's legitimate interests; or
• comply with applicable legal requirements.

Retention periods may vary depending on the nature of the information and its purpose.

Information that is no longer reasonably required may be deleted, anonymised or otherwise securely disposed of where appropriate.

Protecting Information

BCAP aims to use reasonable administrative, organisational and technical safeguards to protect information against:

• unauthorised access;
• loss;
• misuse;
• alteration;
• unauthorised disclosure; and
• accidental destruction.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

For this reason, users should avoid submitting unnecessary confidential or highly sensitive information through public website forms.

Use of International Service Providers

BCAP serves an Asia Pacific audience and may use website, hosting, communication or technology providers that operate in different countries.

As a result, information may be processed or stored outside the country from which it was originally submitted.

Where applicable, BCAP will take reasonable steps to use appropriate service providers and data-handling arrangements having regard to relevant privacy and data protection requirements.

Access, Correction and Privacy Requests

Depending on applicable law and the circumstances, you may have certain rights in relation to personal information held about you.

These may include the right to request:

• access to your personal information;
• correction of inaccurate or incomplete information;
• deletion of information in certain circumstances;
• restriction of certain processing activities;
• information about how your personal information is being used; or
• withdrawal of consent where processing relies on consent.

Some rights may be subject to legal, administrative or record-keeping requirements.

To make a privacy-related request, please contact BCAP through our Contact page. We may ask for reasonable information to verify your identity before processing certain requests.

Use by Minors

The BCAP website, nomination process and healthcare recognition services are intended primarily for adults and professional or organisational use.

BCAP does not knowingly seek to collect personal information from children through its nomination or recognition features.

If you believe that personal information relating to a child has been submitted to BCAP inappropriately, please contact us so that the matter can be reviewed.

External Websites and Services

The BCAP website may contain links to external websites, healthcare organisations, social media platforms or third-party services.

These external websites operate independently from BCAP and may have their own privacy practices and policies.

BCAP is not responsible for the privacy practices, content or security of third-party websites.

Users are encouraged to review the relevant privacy policy before providing personal information to an external service.

Policy Updates

BCAP may update this Privacy Policy periodically to reflect changes to:

• website features;
• recognition or nomination processes;
• technology providers;
• operational practices; or
• applicable legal or regulatory requirements.

Where changes are made, the revised policy will be published on this page together with an updated effective or revision date.

Continued use of the website after an updated policy is published will be subject to the revised policy.

Privacy Enquiries

If you have questions about this Privacy Policy, the information BCAP holds about you, or how information submitted through the website is handled, please contact Best Clinic Asia Pacific through our Contact page.